Refund policy

🔄 Returns & Refunds Policy

Returns

We accept returns within 7 days of purchase. If more than 7 days have passed, we’re unable to offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition
  • The item must be in its original packaging
  • A receipt or proof of purchase is required

Please do not send your item back until you have contacted us and received further instructions.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Soaps containing herbs, dried flowers, or fruits (perishable items)
  • Products with broken or tampered seals
  • Gift cards

Partial Refunds (If Applicable)

In certain situations, only partial refunds may be granted:

  • Products with signs of damage due to handling after delivery
  • Items that are not in original condition, damaged, or missing parts not due to our error

Refunds

Once your return is received and inspected, we will notify you via email or message on the status of your refund.

If approved:

  • Your refund will be processed to your original method of payment
  • Please allow several working days for the refund to be reflected, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing may take time)
  3. Contact your bank for further clarification

If you still require assistance, please reach out to us via:

  • 📞 WhatsApp: 9650 6151
  • 📩 Instagram DM

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need an exchange:

  • Contact us via WhatsApp at 9650 6151
  • We will guide you through the next steps

Shipping Returns

To initiate a return, please contact us first for instructions.

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is approved, return shipping costs may be deducted from the refund (unless otherwise advised)

We recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.

Delivery times for exchanged items may vary depending on your location.