🧴 Frequently Asked Questions
📦 Orders & Shipping
Q: Where do you ship to?
A: We currently ship locally within Singapore. Shipping options and rates will be shown at checkout.
Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Delivery times vary depending on your location.
Q: Do you offer express delivery?
A: Not available in the website. For express delivery, please contact IG: soapedbysa and drop a DM directly.
Q: Is there free shipping?
A: We offer free local delivery for orders above SGD $70. Standard delivery fees apply otherwise.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email.
🧼 Products (Soaps)
Q: Are your soaps suitable for sensitive skin?
A: Yes, most (if any, all) of our soaps are made with gentle, skin-friendly ingredients. However, we recommend checking the ingredient list and doing a patch test first.
Q: Are your soaps handmade or natural?
A: Our soaps are crafted with high-quality ingredients, and everything here are handmade and/or formulated with natural components.
Q: How should I store my soap?
A: Keep your soap in a dry, well-drained soap dish to extend its lifespan.
🌸 Products (Perfumes)
Q: How long do your perfumes last?
A: Longevity varies depending on the scent and your skin type, but most fragrances last between 4–8 hours.
Q: Are your perfumes strong or mild?
A: We offer a range of scents—from light and fresh to rich and long-lasting—so you can choose what suits you best.
Q: How do I choose the right scent?
A: Each fragrance includes detailed notes to guide you—whether you prefer fresh, floral, woody, or warm scents.
Q: Can I sample fragrances before buying?
A: If available, we offer sample sizes so you can try before committing to a full bottle.
Q: How should I store my perfumes?
A: Store in a cool, dry place away from direct sunlight to preserve the fragrance quality.
🔄 Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Due to hygiene reasons, we generally do not accept returns on opened products. If your item arrives damaged or incorrect, please contact us within 3 days.
Q: What if I receive a damaged product?
A: Please contact IG: soapedbysa and drop a DM directly with photos of the item, and we’ll arrange a replacement or refund.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options available at checkout. Paylah and Paynow currently not available anymore.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and securely processed.
🌿 Ingredients & Safety
Q: Are your products cruelty-free?
A: Yes, our products are not tested on animals.
Q: Do your products contain allergens?
A: Some products may contain essential oils or fragrance components that could cause sensitivity. Please check the ingredient list carefully.
📞 Contact & Support
Q: How can I contact you?
A: You can contact us at IG: soapedbysa and drop a DM directly or through our contact form. We aim to respond within 24–48 hours.