Contact information
Get in Touch
We’re always happy to assist with any questions regarding your orders, products, or general enquiries.
You can reach us via:
- 📩 Instagram: Direct Message (DM) @soapedbysa
Response Time
We aim to respond to all enquiries within 24–48 hours during business days.
Response times may be slightly longer during weekends, public holidays, or peak periods.
Order-Related Enquiries
For faster assistance, please include the following details when contacting us:
- Your order number
- Name used for the order
- A brief description of your enquiry
- Photos (if applicable, for damaged or incorrect items)
Business Hours
Our customer support operates during:
- Monday – Friday: 0700 - 2200
- Saturday / Sunday / Public Holidays: Limited or no responses
Important Notes
- Please ensure all contact details provided are accurate to avoid delays
- We will only provide order updates after verification of purchase details
- Kindly allow time for responses before sending multiple messages